OJO, OLUWABUNMI MOTUNRAYO

Customer Service & Administrative Professional

Lagos, NG.

About

Highly organized and customer-focused professional with experience in customer inquiries, order processing, administrative coordination, record keeping, and client support. Proven ability to communicate effectively with customers, understand their needs, resolve concerns, and maintain accurate records in fast-paced environments. Strong in active listening, problem-solving, organization, and interpersonal communication, with additional training in cybersecurity and data confidentiality.

Work

Plural Code Academy

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Cyber Security Intern

Lagos, Lagos State, Nigeria

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Summary

Assisted with basic cybersecurity tasks to learn about security practices and industry workflows during an internship.

Highlights

Gained hands-on familiarity with vulnerability scanning and basic security monitoring tools.

Helped document findings and system assessments under the guidance of senior team members.

Supported everyday administrative security tasks to better understand operational cybersecurity defense.

EXCEEDING GRACE GROUP

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Office Assistant

Lagos, Lagos State, Nigeria

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Summary

Coordinated workplace activities and ensured efficient task completion, enhancing operational flow and fostering effective staff communication.

Highlights

Managed and ensured the timely completion of assigned tasks to specification, optimizing daily operations and improving overall workflow efficiency.

Facilitated clear communication of operational information among a team of 5+ staff members, fostering a collaborative work environment and enhancing information exchange.

Maintained accurate financial records, coordinating over 10 weekly payment transactions to ensure transparency and administrative efficiency.

Improved task completion rates by 10% through diligent follow-up and strategic organizational efforts, enhancing overall workplace coordination and productivity.

AMOLIZ LEGACY GLOBAL VENTURES

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Administrative Officer

Lagos, Lagos State, Nigeria

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Summary

Provided comprehensive administrative support, managing confidential information and streamlining customer interactions for efficient office operations.

Highlights

Optimized daily office operations by delivering essential administrative support, resulting in a 15% increase in overall efficiency.

Managed confidential and time-sensitive materials for executive leadership, ensuring 100% data security and strict compliance with company protocols.

Processed an average of 20+ customer orders daily and attended to inquiries, achieving high levels of customer satisfaction and improving service delivery.

Streamlined internal workflow by facilitating effective communication and coordination between staff and management, enhancing information exchange efficiency.

FOL-HOPE LTD

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Animal Scientist Intern

Lagos, Lagos State, Nigeria

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Summary

Supported daily operational activities, client order management, and customer inquiries within an animal science setting.

Highlights

Assisted in critical daily operational activities, ensuring the smooth functioning of animal husbandry and research projects.

Maintained data integrity by accurately recording client orders and operational records for over 50 clients, enhancing data accessibility for analysis.

Enhanced client satisfaction by providing direct guidance and responding to inquiries for 30+ clients weekly, improving service delivery.

Gained practical experience in scientific operations and data management within the agricultural sector, improving data handling proficiency and analytical support.

Education

3 Million Technical Talent (3MTT) Nigeria

Nigeria
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Fellowship Cybersecurity

Courses

Network Security

Information Security

Ethical Hacking

Threat Intelligence

Plural code Academy

Lagos, Lagos State, Nigeria
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Diploma Cyber Security

Osun State University

Osogbo, Osun State, Nigeria
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B.Agric. Animal Science

Inisa Grammar School

Inisa, Osun State, Nigeria
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SSCE General Studies

Languages

English

Yoruba

Certificates

3MTT Certificate (In Progress)

3MTT

Skills

Cybersecurity

System Weakness Identification, Security Measures Assessment, Risk Management, Security Monitoring, Threat Reporting, Data Security, Compliance.

Administrative Coordination

Record Keeping, Data Entry, Task Monitoring, Staff Coordination, Scheduling, Organization, Attention to Detail, Operational Support, Workflow Optimization, Information Exchange.

Project Management

Task Coordination, Deadline Management, Goal Accomplishment.

Communication

Effective Communication, Active Listening, Interpersonal Communication, Stakeholder Management, Client Interaction.

Problem-Solving

Problem Resolution, Adaptability, Critical Thinking.

Technical Skills

Basic Computer Operations, Data Management, Microsoft Office Suite.

Interests

Creativity

Learning Activities.

Teaching

Social Interaction

Music

Traveling